These Terms of Service (“Terms”) govern your use of the Pharris AutoSpa, LLC website, our online booking system, mobile communications, and any services we provide. By using our website, booking services, or purchasing services from Pharris AutoSpa, LLC (“Pharris AutoSpa,” “we,” “our,” or “us”), you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Company Information
Pharris AutoSpa, LLC
2532 E Broadway Ave
Maryville, TN 37804
Phone: (865) 238-4417
Email: darrel@pharrisautospa.com
Website:
2. Services
Pharris AutoSpa provides professional detailing and appearance restoration services for automobiles, motorcycles, recreational vehicles, marine vessels, aircraft, and other approved vehicles.
Services may include, but are not limited to:
Services are performed based on the vehicle’s condition and the package selected.
3. Estimates
All estimates are provided in good faith based on the information available at the time.
Final pricing may change if additional contamination, damage, excessive pet hair, mold, biohazards, excessive staining, or other unforeseen conditions are discovered.
Customers will be notified before additional work is performed whenever reasonably possible.
4. Deposits
Certain appointments require a 15% deposit.
Deposits are applied toward the final invoice.
Deposits are non-refundable if an appointment is cancelled, rescheduled, or the customer fails to appear within 48 hours of the scheduled appointment.
If Pharris AutoSpa cancels an appointment, the deposit will be refunded or applied to a rescheduled appointment at the customer’s choice.
5. Scheduling and Cancellations
Appointments are reserved specifically for each customer.
Customers may reschedule or cancel without penalty if notice is provided more than 48 hours before the scheduled appointment.
Late cancellations, rescheduling requests within 48 hours, and no-shows may result in forfeiture of the deposit.
6. Vehicle Condition
Customers are responsible for informing us before service if the vehicle has:
Pharris AutoSpa is not responsible for pre-existing damage.
7. Customer Responsibilities
Customers agree to remove:
While reasonable care is exercised, Pharris AutoSpa is not responsible for lost or misplaced personal belongings left inside the vehicle.
8. Results Disclaimer
Vehicle detailing significantly improves appearance but cannot restore every surface to like-new condition.
Some stains, odors, scratches, chips, etching, oxidation, fading, and wear may be permanent.
No guarantee is made that every imperfection can be removed.
9. Paint Correction and Ceramic Coatings
Paint correction improves paint appearance but cannot eliminate every defect.
Ceramic coatings require proper maintenance to achieve their expected longevity.
Improper washing methods, environmental contamination, neglect, or accidents may reduce coating performance.
Manufacturer warranties remain subject to their own terms.
10. Mold, Biohazards, and Hazardous Materials
Vehicles containing mold, bodily fluids, needles, animal waste, chemical spills, or other hazardous materials may require additional charges or refusal of service.
Customers agree to disclose known hazardous conditions before the appointment.
11. Vehicle Storage
Customers will be notified when their vehicle is ready by telephone, voicemail, email, or SMS.
Vehicles not picked up within 24 hours after notification may incur a secure storage fee of $50.00 per calendar day, unless other arrangements have been approved in writing.
12. Payment
Payment is due upon completion of services unless other written arrangements have been made.
Accepted payment methods may include:
Returned payments and chargebacks may result in additional fees.
13. Chargebacks
Customers agree to contact Pharris AutoSpa before initiating any payment dispute.
Fraudulent or unwarranted chargebacks may be contested using signed estimates, invoices, photographs, work records, booking records, SMS records, and other documentation.
14. Gift Cards
Gift cards:
15. Promotional Offers
Coupons, promotions, discounts, referral rewards, and special offers:
16. Website Use
You agree not to:
17. Intellectual Property
All website content, logos, graphics, branding, photographs, and written material are the property of Pharris AutoSpa, LLC unless otherwise noted.
No content may be copied or reused without written permission.
18. Privacy
Your use of our services is also governed by our Privacy Policy.
Privacy Policy:
https://pharrisautospa.com/privacy-policy
19. SMS Terms
Customers who voluntarily opt in through our secure OrbisX-powered online booking portal may receive SMS messages from Pharris AutoSpa, LLC.
Message types may include:
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any goods or services.
Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Pharris AutoSpa, LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.
Nothing in these Terms limits liability where such limitation is prohibited by law.
21. Indemnification
You agree to indemnify and hold harmless Pharris AutoSpa, LLC, its owners, employees, and contractors from claims, damages, losses, liabilities, and expenses arising from your misuse of our services, breach of these Terms, or unlawful conduct.
22. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Any legal action arising from these Terms shall be brought in the appropriate state or federal court located in Tennessee.
23. Changes to These Terms
We may update these Terms from time to time.
The revised version will be posted on this page with an updated Effective Date.
Continued use of our website or services after changes become effective constitutes acceptance of the revised Terms.
24. Contact Us
Pharris AutoSpa, LLC
2532 E Broadway Ave
Maryville, TN 37804
Phone: (865) 238-4417
Email: darrel@pharrisautospa.com
Website: https://pharrisautospa.com
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